SQUAREBOX FLOWYour Plan
Smart communication automation for service businesses
Smart Website
A professionally managed website designed to turn visitors into genuine enquiries.
$297/month + GST
12-month minimum commitment. No separate setup fee.
- ✓ Professionally designed website
- ✓ Up to five core website pages
- ✓ Mobile tablet and desktop optimisation
- ✓ Fast and secure website hosting
- ✓ SSL security certificate
- ✓ Connection to your existing domain
- ✓ Quote request and enquiry forms
- ✓ Click-to-call buttons
- ✓ Google Maps integration
- ✓ Social media links
- ✓ Contact and service-area information
- ✓ Basic on-page SEO foundations
- ✓ Search-friendly page structure
- ✓ Google Analytics connection
- ✓ Google Search Console connection
- ✓ Website sitemap submission
- ✓ Every website enquiry automatically captured
- ✓ Immediate email notification when a new lead arrives
- ✓ Squarebox Flow CRM access
- ✓ Custom lead pipeline
- ✓ Central customer contact database
- ✓ Contact notes and activity history
- ✓ Website and lead reporting dashboard
- ✓ Ongoing hosting and technical maintenance
- ✓ One minor website update each month
- ✓ Standard customer support
One business location. Up to five pages. One revision round. Client supplies logo, images and content. Website is built, managed and hosted within Squarebox Flow.
Smart Website + Automations
A complete website and lead-conversion system that responds, follows up and books appointments automatically.
$497/month + GST
6-month minimum commitment. Setup fee waived.
- ✓ Immediate SMS response to new enquiries
- ✓ Immediate email acknowledgement
- ✓ New-lead notifications for the business
- ✓ Leads automatically added to the correct pipeline stage
- ✓ Missed-call text-back
- ✓ Online appointment calendar
- ✓ Website booking form
- ✓ Google or Outlook calendar connection
- ✓ Real-time appointment availability
- ✓ SMS and email booking confirmations
- ✓ Automated appointment reminders
- ✓ Rescheduling and cancellation links
- ✓ No-show and unconfirmed-booking follow-up
- ✓ AI-powered website chat
- ✓ Answers common customer questions
- ✓ Captures visitor contact information
- ✓ Identifies the service required
- ✓ Qualifies basic enquiries
- ✓ Directs suitable leads to make a booking
- ✓ Stores website conversations in the CRM
- ✓ Automated follow-up for unresponsive leads
- ✓ Quote follow-up reminders
- ✓ Stale-lead notifications
- ✓ Basic lost-lead re-engagement
- ✓ Automated pipeline updates
- ✓ Automated Google review requests
- ✓ SMS and email review follow-up
- ✓ Direct link to the business's Google review page
- ✓ Review monitoring dashboard
- ✓ Website lead booking and follow-up reporting
One location. Up to five pages. One calendar. Two minor updates monthly. Standard templated workflows. Fair-use SMS, email and AI-chat allowance.
Digital Receptionist
A professionally managed Digital receptionist that answers calls, qualifies enquiries and books appointments 24/7.
$497/month + GST
Month-to-month with $497 setup, or 6-month minimum with setup waived.
- ✓ Professionally configured digital receptionist
- ✓ Natural conversational voice
- ✓ Custom business greeting
- ✓ Custom business knowledge base
- ✓ Business-hours after-hours or 24/7 answering
- ✓ Dedicated or connected business phone number
- ✓ Up to 300 AI call minutes monthly
- ✓ Answers common customer questions
- ✓ Identifies the service required
- ✓ Captures caller contact information
- ✓ Captures the caller's address or suburb
- ✓ Checks basic service-area eligibility
- ✓ Establishes urgency
- ✓ Qualifies leads using agreed criteria
- ✓ Provides approved service and pricing information
- ✓ Identifies urgent enquiries
- ✓ Transfers suitable callers to nominated team members
- ✓ Checks calendar availability
- ✓ Books appointments during calls
- ✓ Sends appointment confirmations
- ✓ Automatically creates or updates CRM contacts
- ✓ Stores call recordings
- ✓ Full call transcripts
- ✓ AI-generated call summaries
- ✓ Records call outcomes
- ✓ Automatically updates the lead pipeline
- ✓ Sends concise call notifications to the business
- ✓ Flags urgent or high-value enquiries
- ✓ Automated follow-up for callers who do not book
- ✓ Call and appointment reporting dashboard
- ✓ Monthly call-quality review
- ✓ Reasonable prompt and knowledge-base updates
- ✓ Managed technical support
One digital receptionist. One location. One calendar. Up to 300 call minutes monthly. Additional minutes are charged separately.
Digital Call Manager
Full inbound and outbound call automation. Never miss an opportunity.
$897/month + GST
6-month minimum commitment.
- ✓ 24/7 digital receptionist answering
- ✓ Smart call routing to the right team member
- ✓ Lead qualification and pre-screening
- ✓ Instant appointment booking to your calendar
- ✓ Missed call text-back automation
- ✓ Custom greetings and call scripts
- ✓ Automated appointment reminders and confirmations
- ✓ Follow-up calls for quotes and leads
- ✓ Payment reminder and collections support calls
- ✓ Customer satisfaction check-in calls
- ✓ Re-engagement campaigns for inactive leads
- ✓ Full CRM sync (GoHighLevel, HubSpot, Salesforce)
- ✓ Automatic call logging and contact updates
- ✓ AI-generated call summaries and transcriptions
- ✓ Smart escalation rules for urgent calls and VIPs
- ✓ Voicemail capture and transcription
- ✓ Weekly performance reports
- ✓ Call recording library with full access
- ✓ Conversion tracking and analytics
- ✓ Monthly strategy and optimization call
450 call minutes/month included ($0.55/min after). Unlimited SMS/email notifications.
Automated Office
A complete automated front office that manages your website, phone calls, messages, follow-up and bookings.
$897/month + GST
6-month minimum commitment. Setup fee waived.
- ✓ Professionally built Smart Website
- ✓ Up to seven core website pages
- ✓ Squarebox Flow CRM
- ✓ Custom lead pipeline
- ✓ Online appointment booking
- ✓ Immediate SMS and email lead response
- ✓ Automated lead follow-up
- ✓ Missed-call text-back
- ✓ AI-powered website chat
- ✓ Google review automation
- ✓ 24/7 digital receptionist
- ✓ Up to 300 AI call minutes monthly
- ✓ Phone lead qualification
- ✓ Service-area checking
- ✓ Appointment booking during calls
- ✓ Business-hours and after-hours call rules
- ✓ Call transfers to nominated staff
- ✓ Urgent-enquiry identification
- ✓ Call recordings transcripts and AI summaries
- ✓ Automated post-call SMS
- ✓ Appointment confirmations and reminders
- ✓ Follow-up for callers who do not book
- ✓ Quote and stale-lead follow-up
- ✓ Automatic pipeline updates
- ✓ Internal alerts for important opportunities
- ✓ Unified reporting across website phone and chat enquiries
- ✓ Monthly AI and call-quality optimisation
- ✓ Monthly performance report
- ✓ Priority support
One location. One digital receptionist. Up to seven pages. Up to two calendars. Defined SMS, email and AI-chat allowances.
Managed Lead Generation
We generate qualified enquiries and install the system that helps convert them into booked opportunities.
$3,497/month + GST
6-month minimum commitment. Setup fee waived. Advertising spend is separate.
- ✓ Management of one primary advertising platform
- ✓ Google Ads or Meta Ads based on the business and market
- ✓ Campaign strategy and setup
- ✓ Keyword or audience research
- ✓ Campaign and competitor research
- ✓ Professional ad copywriting
- ✓ Advertising creative appropriate to the selected platform
- ✓ Campaign monitoring and optimisation
- ✓ Budget and bid optimisation
- ✓ Search lead-generation and retargeting campaigns where appropriate
- ✓ Dedicated campaign landing page
- ✓ Mobile conversion optimisation
- ✓ Lead forms and online booking integration
- ✓ Call and form conversion tracking
- ✓ Lead-source attribution
- ✓ Squarebox Flow CRM
- ✓ Custom sales pipeline
- ✓ Immediate SMS and email lead response
- ✓ Missed-call text-back
- ✓ Automated lead follow-up
- ✓ Online appointment booking
- ✓ Appointment confirmations and reminders
- ✓ Lead-quality tracking
- ✓ Qualified-lead and booking reporting
- ✓ Monthly campaign performance report
- ✓ Monthly strategy meeting
- ✓ Ongoing lead-quality analysis
- ✓ Conversion-improvement recommendations
- Full multi-page Smart Website
- digital receptionist
- AI website chat
- Google review automation
- Ongoing SEO campaign
- Multiple advertising platforms
- Unlimited advertising creative
- Advertising spend
One primary advertising platform. Recommended advertising spend is $3,000–$5,000 monthly and is paid separately by the client. Defined monthly creative allowance.
Managed Growth + Automated Office
A complete lead-generation and automated front-office system for businesses ready to scale.
$4,297/month + GST
6-month minimum commitment. Setup fee waived. Advertising spend is separate.
- ✓ Complete professionally built Smart Website
- ✓ Up to seven core website pages
- ✓ AI-powered website chat
- ✓ 24/7 digital receptionist
- ✓ Up to 300 AI call minutes monthly
- ✓ Phone lead qualification
- ✓ Appointment booking during calls
- ✓ Call transfers
- ✓ Urgent-enquiry identification
- ✓ Call recordings and transcripts
- ✓ AI-generated call summaries
- ✓ Automated post-call follow-up
- ✓ Google review automation
- ✓ Unified phone website advertising and chat pipeline
- ✓ Quote and stale-lead follow-up
- ✓ Complete lead-conversion reporting
- ✓ Monthly AI and call-quality optimisation
- ✓ Priority support
One location. One advertising platform. Recommended advertising spend is $3,000–$5,000 monthly and is paid separately by the client. One digital receptionist, two calendars and defined usage allowances.
Side-by-side comparison
| Feature | Smart Website |
Smart Website + Automations |
AI Phone Receptionist |
AI Office |
Lead Generation |
Growth + Automated Office |
|---|---|---|---|---|---|---|
| Professional Smart Website | ✓ | ✓ | — | ✓ | Landing page | ✓ |
| Secure hosting and maintenance | ✓ | ✓ | — | ✓ | Landing page | ✓ |
| CRM and sales pipeline | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Website enquiry forms | ✓ | ✓ | — | ✓ | ✓ | ✓ |
| Immediate SMS response | — | ✓ | Post-call | ✓ | ✓ | ✓ |
| Missed-call text-back | — | ✓ | — | ✓ | ✓ | ✓ |
| Online appointment booking | — | ✓ | ✓ | ✓ | ✓ | ✓ |
| Automated lead follow-up | — | ✓ | — | ✓ | ✓ | ✓ |
| AI website chat | — | ✓ | — | ✓ | — | ✓ |
| Google review automation | — | ✓ | — | ✓ | — | ✓ |
| digital receptionist | — | — | ✓ | ✓ | — | ✓ |
| 300 included call minutes | — | — | ✓ | ✓ | — | ✓ |
| Call recordings and transcripts | — | — | ✓ | ✓ | — | ✓ |
| Managed advertising | — | — | — | — | ✓ | ✓ |
| Campaign landing page | — | — | — | — | ✓ | ✓ |
| Conversion tracking | Basic | Enhanced | Calls | Enhanced | ✓ | ✓ |
| Monthly strategy meeting | — | — | — | — | ✓ | ✓ |
| Monthly price | $297 + GST | $497 + GST | $497 + GST | $897 + GST | $3,497 + GST | $4,297 + GST |
| Commitment | 12 months | 6 months | Monthly + $497 setup, or 6 months setup waived | 6 months | 6 months | 6 months |
| Setup fee | No separate setup fee | Waived | $497 month-to-month / waived at 6 months | Waived | Waived | Waived |
We handle everything
- We build, train and manage your systems — not a DIY tool
- We connect your phone, calendar and lead-capture channels
- We configure the agreed CRM, automations and AI workflows
- We manage and optimise the service each month
- We provide clear reporting on the relevant lead, booking and call activity
Flexible setup options for the right package
Most managed packages include a setup fee waiver with their stated minimum term. Digital Receptionist can also be selected month-to-month with a $497 setup fee.
Get Your Free Demo →All prices are exclusive of GST. Minimum-term, eligibility and fair-use conditions apply. Advertising spend, additional AI call minutes, SMS, email, AI usage and third-party costs are charged separately where applicable. Smart Websites are built, managed and hosted within Squarebox Flow and are not supplied as portable source code. Results from advertising and marketing services vary and are not guaranteed.
Get Your Free Demo
What our clients say
“Game changer. We were missing 5-10 calls a week. Now we catch every single one.”
— Mark Thompson, Electrician
“The demo blew me away. It sounds human, answers questions perfectly, and books appointments without me lifting a finger.”
— Lisa Chen, Plumber
“Been in business 18 years. This is genuinely impressive. Saves me at least 10 hours a week.”
— Jason Chen, HVAC Contractor
“The follow-up system is brilliant. It's like having a full-time sales assistant without the salary.”
— Sarah Mitchell, Salon Owner
“We were skeptical at first, but the demo blew us away. Booked 4 appointments in the first week.”
— David & Emma, Cleaning Service
“The automation is magic. Never miss a call, never miss a lead. Absolutely worth it.”
— Tom Rodriguez, Landscaper
Common Questions
How long does it take to set up?
We build your Digital Receptionist demo in 24 hours. After your review call, it goes live immediately. For full Automated Office implementations, expect 3-5 business days.
What if my industry is different?
We customize every AI agent to your specific business. Whether you're in trades, professional services, retail, or something else — we tailor the conversation flow, qualification questions, and booking logic to match how your business actually works.
Do I need to change my phone number?
No. Your business keeps its existing number. Your telco simply forwards calls to the Digital Receptionist — it takes 5 minutes to set up. If you ever cancel, you just remove the forward.
What happens if the AI can't answer a question?
It transfers to you. We program smart escalation rules — complex technical questions, urgent situations, or VIP clients get routed to a human immediately. You're always in control.
Is there a contract?
All plans include a 6-month commitment to cover setup investment. Month-to-month is available if you prefer to pay the setup fee upfront.
Can I try it before committing?
Yes. Fill out the form above and we'll call you to discuss your needs. Then we'll build you a custom demo using your business details. You can test it, call it, see exactly how it works with your real scenarios — before you sign anything.