2. Services & Scope

• Services are provided in accordance with the Service Tier selected by the Client and detailed in the applicable Service Schedule.
• Only the services expressly listed in the applicable Service Schedule are included.
• Squarebox is not required to provide any services, features, configurations, integrations, campaign management, automation logic, or functionality not expressly listed in the applicable Service Schedule unless agreed in writing.
• Services are delivered as a managed operational service. Squarebox retains control over system configuration, automation logic, AI prompts, and implementation methodology.
• The Client does not receive ownership of Squarebox's proprietary systems, automation frameworks, prompt engineering methods, or internal workflows.

4. Definition of AI-Handled Call Minutes

"AI-handled call minutes" means the total duration during which Squarebox's AI systems are actively engaged in handling voice calls on the Client's behalf, including:

• Time spent speaking with callers
• Time spent listening to caller input
• Voicemail handling
• AI-initiated call transfers
• System-initiated continuations or retries

Call duration is measured from the moment a call is answered by the AI system until the call is completed, transferred, or disconnected.

6. Advertising Services (Where Applicable)

Where the Client selects a Service Tier that includes paid advertising management:

• Advertising spend is separate from Squarebox service fees and is paid directly by the Client to the relevant advertising platform.
• Squarebox does not guarantee advertising performance, cost-per-lead, cost-per-click, return on ad spend, booking volume, or revenue outcomes.
• The Client remains responsible for compliance with advertising platform policies and applicable laws.
• Squarebox is not liable for account suspensions, rejected ads, platform penalties, algorithm changes, or enforcement actions by third-party platforms.
• Campaign performance may be influenced by market conditions, competition, seasonality, platform changes, and other factors beyond Squarebox's control.

8. Fees, Billing & Term

• Services are provided subject to the minimum term specified in the applicable Service Schedule.
• Subscription fees are charged monthly in advance via automatic debit or authorised stored payment method.
• Usage-based charges are charged monthly in arrears via the same authorised payment method.
• Setup Fee & Contract Options: Smart Website is $297 per month plus GST, on a 12-month minimum term with no separate setup fee. Smart Website + Automations is $497 per month plus GST, on a 6-month minimum term with the setup fee waived. AI Office is $897 per month plus GST, on a 6-month minimum term with the setup fee waived. Managed Lead Generation is $3,497 per month plus GST, on a 6-month minimum term with the setup fee waived; advertising spend is separate and paid directly by the Client to the applicable platform. Managed Growth + AI Office is $4,297 per month plus GST, on a 6-month minimum term with the setup fee waived; advertising spend is separate and paid directly by the Client to the applicable platform. AI Phone Receptionist is $497 per month plus GST, and may be selected either (a) month-to-month with a $497 setup fee payable upfront, or (b) on a 6-month minimum term with the setup fee waived. If the Client selects a minimum-term option and cancels before the end of that term, the Client remains liable for the remaining monthly subscription fees for the balance of the selected minimum term. Month-to-month AI Phone Receptionist clients may cancel in writing at the end of their current paid billing period with no early-termination fee.
• Cooling-Off Period: The Client has seven (7) business days from the date of signup to cancel the Agreement for any reason. No onboarding work will commence until the cooling-off period expires. If the Client cancels during the cooling-off period: (i) any setup fee paid will be refunded in full, (ii) no early-termination fee applies, and (iii) the Agreement is terminated with no further obligations. After the cooling-off period expires, applicable setup fees become non-refundable and the selected commitment terms become active.
• The Client authorises Squarebox to automatically debit all applicable fees and usage charges.
• Cancellation must be provided in writing.
• Cancellation does not entitle the Client to a refund for the current billing period.
• Services will continue until the end of the current paid billing cycle.
• Upon cancellation or expiry of the Agreement, all Services will be discontinued, including but not limited to AI receptionist call handling, website hosting, landing pages, automation workflows, and any associated systems.
• Any website, landing page, or digital asset built and hosted by Squarebox as part of the Services will be taken offline within 14 days of the final billing period ending. Squarebox is under no obligation to continue hosting, maintaining, or providing access to these assets after termination.
• The Client may request a transfer of website files and associated digital assets by providing written notice prior to the end of the final billing period. Asset transfers are subject to a one-time Website Asset Transfer Fee, payable in advance, as follows: (a) If the Client has maintained an active subscription for less than 18 consecutive months, the Website Asset Transfer Fee is $2,500. (b) If the Client has maintained an active subscription for 18 consecutive months or more, the Website Asset Transfer Fee is reduced to $500. This fee covers the export, packaging, and handover of raw HTML/CSS/JavaScript code files and image assets only. Exported files are static and do not include any platform-specific functionality (forms, calendars, integrations, automations, workflows, AI systems, or phone system). The transfer does not include ongoing hosting, support, or access to Squarebox's proprietary systems, automation frameworks, or AI architecture. To continue using the website with full functionality, the Client may choose to subscribe to the Squarebox Flow DIY platform ($89 USD/month), where the site can be imported for self-managed use.
• If no transfer request is made prior to the end of the final billing period, Squarebox may delete all hosted website assets 30 days after service termination.

10. Intended Use & Limitations

• The Services are designed to support intake handling, automation, communication assistance, and (where applicable) advertising management.
• The Services are not a replacement for professional judgment, human oversight, or internal business decision-making.
• The Client is responsible for supervising sales staff and ensuring appropriate human review where necessary.

12. Limitation of Liability

• Squarebox's total aggregate liability under this Agreement is limited to the total fees paid by the Client in the preceding three (3) billing months.
• Squarebox will not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages.
• Squarebox is not liable for losses arising from third-party platform outages, telephony provider failures, AI system interruptions, advertising platform actions, or external service provider disruptions.

14. Confidentiality

Each party agrees to keep confidential any non-public, proprietary, or confidential information disclosed in connection with the Services.

16. Governing Law

This Agreement is governed by the laws of the jurisdiction in which Squarebox Media Pty Ltd is registered, unless otherwise agreed in writing.