Privacy Policy
Squarebox Flow
Squarebox Flow (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website or use our services.
1. Information We Collect
We may collect personal information including (but not limited to):
Name
Email address
Phone number
Business name
Website URL
Responses to assessments, quizzes, or forms
Communications with us
Usage data related to our website and systems
We collect this information when you:
Complete a form or assessment
Take an intake quiz
Book a call
Contact us directly
Use our website
2. How We Use Your Information
We use personal information to:
Assess enquiry and intake needs
Respond to enquiries and provide services
Deliver assessments, reports, or recommendations
Operate, manage, and improve our systems
Send relevant emails or messages related to our services
Meet legal or regulatory obligations
We do not sell your personal information.
3. Automated Systems & AI Tools
Squarebox Flow uses automation and AI-assisted tools (including voice, chat, and email systems) to:
Capture enquiries
Route information
Send responses and follow-ups
Analyse intake data
These systems are designed to support communication and efficiency. Human oversight is maintained.
4. Disclosure of Information
We may disclose personal information:
To service providers assisting us in operating our systems (e.g. hosting, communications platforms)
Where required by law
With your consent
All service providers are required to protect personal information.
5. Data Storage & Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure. Information may be stored electronically using secure third-party platforms.
6. Cookies & Tracking
Our website may use cookies or tracking technologies to:
Analyse traffic and usage
Improve website performance
Support advertising and analytics
You may disable cookies via your browser settings.
7. Access & Correction
You may request access to, or correction of, your personal information by contacting us at:
8. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website.
9. Contact Us
If you have any questions about this Privacy Policy, contact:
Squarebox Flow
📧 [email protected]
Last updated: 2025
Terms + Conditions
Squarebox Flow
These Terms and Conditions govern your use of the Squarebox Flow website and services.
1. Services
Squarebox Flow provides managed systems including (but not limited to):
Website and landing page implementation
Intake assessments and quizzes
Automation, communication, and follow-up systems
AI-assisted reception and chat tools
Reputation and referral systems
Demand generation, Advertising management and control services
Related consulting and support services
Specific deliverables are defined in individual agreements or proposals.
2. No Guaranteed Outcomes
While Squarebox Flow aims to improve enquiry handling, follow-up, and demand control:
We do not guarantee specific revenue, lead volume, or business outcomes
Results depend on multiple external factors beyond our control
3. Client Responsibilities
You agree to:
Provide accurate information
Maintain compliance with applicable laws and regulations
Review and approve content, messaging, and configurations where required
Use systems responsibly and lawfully
4. Intellectual Property
All systems, frameworks, templates, and materials provided by Squarebox Flow remain our intellectual property unless otherwise agreed in writing.
Clients are granted a limited, non-transferable licence to use delivered assets for their business while services remain active.
5. Payment & Fees
Fees, billing cycles, setup costs, and payment terms are defined in your proposal or agreement.
Failure to pay may result in suspension or termination of services.
6. Third-Party Platforms
Squarebox Flow uses third-party platforms (e.g. CRM, communications, advertising platforms).
We are not responsible for:
Changes made by third-party providers
Platform outages or limitations
Policy changes imposed by external platforms
7. Termination
Either party may terminate services in accordance with the agreed notice period.
Upon termination:
Access to managed systems may be revoked
Ongoing automation and hosting may cease
Data retention will follow platform and legal requirements
8. Limitation of Liability
To the maximum extent permitted by law:
Squarebox Flow is not liable for indirect, incidental, or consequential loss
Total liability is limited to fees paid for services in the preceding period
9. Governing Law
These Terms are governed by the laws of Victoria, Australia.
10. Contact
For questions about these Terms:
📧 [email protected]
Last updated: 2025
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